Who we are

Debbie Adams, trading as CocoRose flowers at The Cabin, 3 Chaffinch Close, Worthing, BN13 2TZ, respects your privacy and is committed to protecting your personal data. This Privacy Policy aims to give you information on how we collect and process your personal data including any data you may provide through this website or when you purchase our floristry services.

Our website address is: https://www.cocoroseflowers.com

It is important that you read this privacy policy together with any other privacy notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data.

The information do we collect

The type of information we will collect about you includes:

• Your Name
• Address
• Phone Number
• E-Mail Address

We will never collect sensitive information about you without your explicit consent.
The information we hold will be accurate and up to date. It is possible to obtain a copy of the information that we hold about you. If you find any inaccuracies we will delete or correct it promptly. Should you require a copy of such information, please contact us

Use and Disclosure of Personal Information

We may use and disclose Personal Information only for the following purposes:

(a) To send you informational and promotional content in accordance with your marketing preferences. You have the right to be forgotten and can stop receiving our promotional emails by following the unsubscribe instructions included in every email. We use MailChimp and Mailerlite for our email campaigns so your personal data will be transferred to MailChimp and Mailerlite and processed by MailChimp and Mailerlite. They have their own Privacy Policy to protect your data which can be found on their websites.

(b) To bill and collect money owed to us by our clients. This includes sending you emails, invoices and receipts.

(c) To meet legal requirements, including complying with court orders, valid discovery requests, and other appropriate legal mechanisms.

Public Information and Third Party Websites

(a) Blog. We have a public blog on our website. Any information you include in a comment on our blog may be read, collected, and used by anyone. If your Personal Information appears on our blogs and you want it removed, contact us. If we are unable to remove your information, we will tell you why.

(b) Social media platforms. Our website includes social media features, such as the Facebook Like button. These features may collect information about your IP address and which page you are visiting on our Website, and they may set a cookie to make sure the feature functions properly. We also maintain presences on social media platforms including Facebook, Twitter, and Instagram. Any information, communications, or materials you submit to us via a social media platform is done at your own risk without any expectation of privacy. We cannot control the actions of other users of these platforms or the actions of the platforms themselves. Your interactions with those features and platforms are governed by the privacy policies of the companies that provide them.

(c) Links to third-party websites. Our Websites include links to other websites, whose privacy practices may be different from ours. If you submit Personal Information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any Website you visit.

Notice of Breach of Security

If a security breach causes an unauthorised intrusion into our system that materially affects you, then CocoRose flowers will notify you as soon as possible and later report the action we took in response.

Safeguarding Your Information

We take reasonable and appropriate measures to protect Personal Information from loss, misuse and unauthorised access, disclosure, alteration and destruction, taking into account the risks involved in the processing and the nature of the Personal Information.

We never keep records of your bank details on file.

Accuracy and Retention of Data

(a) Accuracy. We do our best to keep your data accurate and up to date, to the extent that you provide us with the information we need to do so. If your data changes (for example, if you have a new email address), then you are responsible for notifying us of those changes. Upon request, we will provide you with information about whether we hold any of your Personal Information.

(b) Retention of Data. We will retain your information for as long as you are a client of CocoRose flowers and for the period of two weeks after the date of your wedding or event. After this time all physical paperwork relating to the website will be securely shredded. Other documentation relating to the wedding quote or flower recipe may be retained for future reference, however this will never be shared with a third party. All electronic documentation relating to a wedding is kept on a secure, password protected device and will be transferred to a secure external hard drive after the date of the event which will be kept in a secure location.

We may also retain and use your information in order to comply with our legal obligations, resolve disputes, prevent abuse, and enforce our Agreements.

Access

We will give an individual access to any Personal Information we hold about them within 30 days of any request for that information. Individuals may request to access, correct, amend or delete information we hold about them by contacting us. Unless it is prohibited by law, we will remove any Personal Information about an individual from our servers at your or their request. There is no charge for an individual to access or update their Personal Information.
Thanks for taking the time to learn about CocoRose flowers’ Privacy Policy, and thanks for trusting us to handle your data.